If you’re experiencing trouble getting a bank account due of ChexSystems, take these steps to clear your name. Make a request for your report.
Get a copy of your ChexSystems report to figure out why a bank declined your application. The report includes a summary of particular accounts that have been cancelled, as well as outstanding bills, rejected checks, and other information. Once every 12 months, you are entitled to a complimentary copy of your report. Request your record in one of the following ways:
- Please contact ChexSystems at 800-428-9623.
- Request Reports from the website, then fill out the consumer disclosure form. Send it to Chex Systems Inc.
- Attn: Consumer Relations, 7805 Hudson Road, Suite 100, Woodbury, MN, 55125, online or by mail.
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Errors in dispute
If you discover incorrect information, obtain supporting documentation, such as payment records or bank statements. Then, on the ChexSystems website, navigate to the Dispute Information area and select how you want to lodge your dispute: Online: At the URL above, go to the page that says “file your claim today. You will be sent to a form to complete as well as a section where you may upload files to support your claim
When you’re finished, scroll down to the bottom of the page and click the “submit” button.
Fax or mail: Begin by going to the same website and clicking on “learn more about the many alternatives for filing a dispute.”
There will be a link to print the “Request for Investigation” form from there. Fill complete the blanks with the required information and send copies of any supporting papers – not originals. Send these files to the aforementioned address or fax them to 602-659-2197.
By phone: If you’ve already received a copy of your ChexSystems report, call 800-513-7125 to talk with a representative. This is helpful if you don’t have any supporting documentation.
Phone arguments involving fraud or identity theft are not permitted. The following step is entirely up to you. You can have ChexSystems contact the bank or credit union that reported inaccurate information on your behalf, or you can contact the financial institution yourself and file a dispute. If you decide to do it yourself, start with this sample letter.
Within 30 days, ChexSystems and your banking institution must investigate the issue. If they confirm that the information is incorrect or incomplete, they must rectify it under federal law. If you’re still not pleased, you may provide a brief statement in your report describing the issue.
Clear your debts
If the information on your report is correct and you owe money, pay it. If you’re on a limited budget, ask your creditors if they’d be prepared to settle for a lower sum than you owe. Steven Hughes, an entrepreneur in Columbia, South Carolina, says, “I was able to arrange a settlement with one collection agency for a little less than the whole amount due. In his bank account, he had accumulated up nonsufficient-funds fines, and it was eventually cancelled.
Request that creditor information be removed. Request that the collection agency or other creditor update your ChexSystems file once you’ve settled your bills.
Obtain written confirmation of the debt payback and keep any receipts or other evidence of payment.